Terms and Conditions

Acceptance of this Agreement:

By clicking on the 'SIGNUP' option, the participant ("You" or your .......) agrees to the Terms and Conditions, obligations, representations, warranties, and agreements contained herein. In the event, You are not willing to accept the Agreement, You shall not be authorized or allowed to proceed further to view or use in any manner any content, information, courseware, products and services ("Services") published or made available here www.pfla.in our "Website"), which is owned, maintained and monitored by People First Leadership Academy (PFLA).

User ID and Password:

By entering into this Agreement, You acknowledge and agree that Your user ID and password is for Your exclusive use only. Use or sharing of Your Account with another user is not permitted and may result in immediate blocking of Your access to the website, the services and the content, the program and termination of this Agreement.

You agree that you are solely responsible for maintaining the confidentiality of your Account and for all activities that occur under it. You agree to immediately notify our support team. if You become aware of or have reason to believe that there is any unauthorized use of Your Account. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with Us in any investigation of such unauthorized uses. We shall not under any circumstances be held liable for any claims related to the use or misuse of Your Participant Account due to the activities of any third party outside of our control or due to Your failure to maintain the confidentiality and security of Your Participant Account.

Content and Courseware:

As a part of our Services offered through our Website, We shall grant you access to our content, courseware, practice tests, and other information, documents, and data which may be in audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific certification training course You have registered for ("Content and Courseware").

We reserve the right to amend, revise or update the Content and Courseware offered to You. In the event such an amendment, revision or updation occurs, we may require you pay an additional fee to access such amended, revised, or updated Content and Courseware.

Free Access:

The selected courses of free access (hereinafter the “Courses”) are brought to you by PFLA (“PFLA”). Your access to the said Courses is limited to the extent of self-learning videos and course resources only. Nothing herein shall at any time be construed to mean unhindered or unconditional access to all the features of the said Courses, as may be available upon purchase of the respective Courses.

Your free access to these courses shall be limited to such respective number of days, as may be notified against each Course on the date of your enrolment, and shall be revoked at the instance of expiry of the respective number of days. However, PFLA at its sole option reserves the right to revoke or extend your free access to all contents made available to you at any early instance under the free access without any notice or liability.

Upon your enrolment to these free courses, no license is deemed to be granted to you for further sale or to utilize the materials for any reuse, reproduction, re-publication for commercial/non-commercial purposes.

All regular features of the Courses, including exam vouchers and certifications, but not limited to them, shall be available upon a full value complete purchase of the respective Courses only. Upon such full value complete purchase of any of these Courses, your balance of the free access days shall be added onto the number of days that may be generally applicable to the respective Courses.

Please also read our Privacy Policy carefully.

Usage of the Website and Services:

We grant you a personal, restricted, non-transferable, non-exclusive, and revocable license to use the Website, the Services, and the Content and programs offered through the Website till the time the completion of the certification training course that You have enrolled for or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever is earlier. The Services and the Content and Courseware are provided solely for Your personal and non-commercial use to assist you in completing the certification training course You have registered for ("Restricted Purpose").

You are permitted online access to the Website, the Services, and the Content and Courseware and may download, save, or print the Content and Courseware solely for the Restricted Purpose.

You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the Content and Courseware, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the Restricted Purpose, without Our prior written consent.

Intellectual Property Rights:

While you are granted a limited and non-exclusive right to use the Website, the Services, and the Content and courseware for the restricted purpose as set forth in this Agreement, you acknowledge and agree that we are the sole and exclusive owner of the website, the Services and the Content and Courseware and as such are vested with all Intellectual Property Rights and other proprietary rights in the Website, the Services, and the Content and Courseware.

You acknowledge and agree that this Agreement other than permitting You to use the Website, the Services, and the Content and Courseware for the restricted purpose does not convey to You in any manner or form any right, title or interest of a proprietary, or any other nature in the Website, the Services, and the Content and Courseware.

Usage of Personal Information of Participants

We reserve the right to feature your picture in any photos, videos, or other promotional material used by us. Further, we may use your personal information to inform you about other certification training courses offered by Us. However, we shall not distribute or share your personal information with any third party marketing database or disclose. Your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

Limitation of Liability:

You expressly agree that use of the website, the services, and the content and Courseware are at your sole risk. We do not warrant that the website or the services or access to the content and Courseware will be uninterrupted or error free; nor is there any warranty as to the results that may be obtained from the use of the Website, the Services or the Content and Courseware or as to the accuracy or reliability of any information provided through the Website, the Services, or the Content and Courseware. In no event will We or any person or entity involved in creating, producing, or distributing the Website, the Services, or the Content and Courseware be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website, the Services, or the Content and Courseware.

The disclaimer of liability contained in this clause applies to any and all damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records or any other material, whether for breach of contract, negligence, or under any other cause of action.

You hereby specifically acknowledge that we are not liable for any defamatory, offensive, wrongful, or illegal conduct of third parties, or other users of the Website, the Services or the Content and Courseware and that the risk of damage or injury from the foregoing rests entirely with each user.

You agree that Our liability or the liability of Our affiliates, directors, officers, employees, agents, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the Services or the Content and Courseware shall not exceed the fee you paid to Us for the particular certification training course.

Term and Termination:

This Agreement will become effective upon your acceptance of the terms of this agreement by your clicking on the "I ACCEPT" button and, subject to the terms and conditions of this Agreement, will remain in effect till You maintain a current, fully paid up online Registration Account, or until terminated by us, whichever is earlier.

We reserve the right to terminate this Agreement and block Your access to the content and Courseware with immediate effect by sending a written notice through email to You to this effect ("Immediate Termination Date"), if such termination is made as a result of Your misrepresentation, default, misconduct, or breach of Your obligations related to or under this Agreement ("Event of Default"). On the occurrence of any Event of Default, We shall be authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.

Indemnity:

You agree to indemnify and hold Us, Our contractors, licensors, directors, officers, employees, and agents, harmless from and against any and all claims, losses, damages, liabilities, and expenses including attorneys' fees, arising out of Your unauthorized use of the website, the services, and the Content and Courseware or any violation or breach of this Agreement or any provisions hereof.

Governing Law and Jurisdiction:

For Participants who are residents of India, this Agreement shall be governed by and construed in accordance with the Laws of India and the courts in Bangalore, India shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.

Terms of use:

Please read the following Terms

These terms and conditions ("Terms and Conditions") control your use of this website PFLA.in ("Website"). In these Terms and Conditions, "PFLA" is referred to as the "Company", "us," or "we."

'You' refers to a user or a paying customer. If you are a company or another person who gives access to company products, you agree to take responsibility in full in case of damages or indemnification that could properly lie against the customer.

The PFLA website (the 'Site'), the educational services made available through the site and the content (the 'Products') are owned, operated and maintained, as applicable, by PFLA ('we', 'our', 'us', or the 'Company'). The Site, Products and Content are, collectively, the 'Company Products'.

By (a) using or accessing the Company Products, including, but not limited to downloading or accessing, (b) offering a Course through the Site or through Software; you agree to the terms and conditions set forth in these Terms of Use (the "Terms")

By using this website or its Products and Services, You Agree and Warrant that you have read, understood, and agreed to be Bound by these terms. Company's privacy policy can be found at Privacy Policy. If you do not accept these terms, you must not use - and are not authorized to use - all or any portion of the company's website and its products or services (as defined below).

Please read them carefully before you use the services of this site.

Website usage guidelines:

Links and Hyperlinks Terms:

This website may have links to other websites. We do not undertake any control on the content of these websites; nor are we responsible for their website content. The sole purpose of the links included are to provide users information. Hence, PFLA will not be held responsible.

Copyright and Intellectual Property:

We value and respect others intellectual property and expect our users to do the same.

The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are pfla.in, its affiliates, or other third party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to PFLA, therefore you may not duplicate, modify, publish, or reproduce the content in any manner.

PFLA does not take any responsibility for the content on other sites (except our partners and affiliates), that you may find when searching or accessing PFLA products or services. The Privacy Policy and Terms of Use of the sites that you visit will administer that material.

PFLA has all the rights to disable or prohibit access to the users who do not respect and involve in the infringement of PFLA intellectual property.

You are not allowed to use any of the digital images or logos from the website. In case of copyright issues, there has to be a written consent from the trademark owner.

Claims of Intellectual Property Violations:

If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

Transaction Terms:

If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

Subscription Services:

You will be allowed to subscribe to a particular course or collection of courses ("Subscription Services") and will be charged automatically, depending on payment frequency chosen by you, such as one payment in full or EMIs, as may be applicable.

You will be permitted to freeze or schedule the freeze of the Subscription Services at anytime and PFLA shall not charge you for any such opted Subscription Services according to the payment cycle. Further, the Subscription Services, access will be revoked if the user opts to freeze the subscription. You will have the option to re-subscribe to the particular Subscription Services again and the payment cycle will start accordingly.

PFLA retains the rights to modify the Subscription Service from time to time, including by adding or deleting features and functions, in an effort to improve your experience. But we will not make changes to the Subscription Service that materially reduces the functionality of the Subscription Service provided to you during the Subscription Term. We might provide some or all elements of the Subscription Service through third party service providers.

Valid credit / Debit Cards are the only payment method accepted for Subscription Services purchases. The customer shall at all time use a credit card for the use of Subscription Services and upon the completion of the free trial period, you will be charged automatically without the requirement of any further approval or consent, such a period of the trial period shall be mentioned on the at the time of registration to the Subscription Services, PFLA absolves any liability with regard to information of period of the free trial period. It is clarified that, once the Subscription Services are accepted the participants authorize PFLA and any of its affiliates to debit the accounts at regular intervals as may be notified to the participants

Further, you will have the option of cancelling the Subscription Services during the free trial period, without incurring any charges for the same. To initiate the free trial, PFLA shall charge you a token amount to ensure the validity of Credit Card. The token amount will be refunded automatically within 5 days. Further You may cancel your account with PFLA by reaching out to info@pfla.in. Your Subscription Services will remain in effect until it is cancelled. If you cancel your Subscription Services and then reactivate it, the discount applied to any Subscription Services item may not be the same discount in effect at the time of cancellation. If you reactivate a Subscription Services, it will be created with the same products with which you previously subscribed. If the Subscription Services discount percentage for such Subscription Services item changes, the new discount will be applied to your products of that item.

All fees are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes applicable to your use of the Subscription Service. All fees are exclusive of any VAT, Service tax, GST or any other applicable law and tax deductions. If you are required to deduct or withhold any tax, you must pay the amount deducted or withheld as required by law and pay us an additional amount so that we receive payment in full as if there were no deduction or withholding.

Pricing Disclaimer:

All prices, products, and offers of PFLA website are subject to change without notice.

While we make sure to provide most accurate and up-to-date information, in some cases one or more items on our website may be priced incorrectly. This might happen due to human errors, digital images, technical errors, or a mismatch in pricing information received from our suppliers.

PFLA reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements, and other mitigating circumstances. However, the price you paid at the time of purchase still holds for you.

Proprietary Use of PFLA Study Material

PFLA reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements and other extenuating circumstances. However, the price you paid at the time of purchase still holds for you.

Privacy Policy

Purpose:

PFLA (“PFLA,” “we,” or “us”) is committed to protecting your privacy, we take data protection and privacy very seriously. This Privacy Policy (“Policy”) describes how PFLA collects, uses, shares and secures the personal information you provide when you visit the Websites and Mobile Apps owned and operated by PFLA, and when you use our Service(s). It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which you have engaged PFLA. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at (“Terms”).

Please read this Privacy Policy carefully, as it governs how you use PFLA or its affiliate products. If you do not agree to this Privacy Policy, please do not use PFLA.

Notice to End Users:

In some cases an administrator may create an account in PFLA on the behalf of a “End- User” and may provide his/her information, including Personal Information. In such cases the administrator who may be your Employer or a PFLA Authorised Training partner (ATP) is our “Customer.” We collect Information under the direction of our customers and have no direct relationship with the End-User whose personal data we process.

A End-user’s use of the PFLA platform may be subject to the Customer’s policies, if any.

Our Customer must have the authority to act on behalf of the End-User and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

If you are an End-user using our platform, please direct your privacy inquiries to your administrator. PFLA is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

In the event PFLA goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via email and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.

We may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via the Site in order to improve the products and services we provide.

Cookies and Other Tracking Technologies

PFLA and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

The types of cookies used by PFLA includes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Advertisement

We partner with third parties to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by writing to us. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Analytics & Web-beacons

PFLA uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our platform, and to compile statistical reports on user activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Aggregated information and analysis may be made public where desired by PFLA.

We and our third party advertising partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Public Forums:

Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, write to us at info@pfla.in. In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

PFLA may provide bulletin boards, blogs, or community threads on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. PFLA is not responsible for the personal information you choose to submit in these forums.

Remember that when you share information publicly, it may be indexable by search engines.

Single Sign-On & Other social Media Features:

Our Websites include social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

You can log in to our Websites using sign-in services by LinkedIn. The services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.

Communications from the Websites:

We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at info@pfla.in

We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Services) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may delete your Account.

Information Security:

Our Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Testimonials and Feedbacks:

We post customer testimonials/feedbacks/reviews on our websites that may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name and sometimes pictures along with their testimonial. If you want your testimonial removed, please write to us at info@pfla.in

Children's Personal Information

PFLA does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child's account from our databases.

Amendments:

PFLA has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.

Contacting PFLA:

If you have any questions about this privacy policy or your dealings with the PFLA ,you can reach out to us using the PFLA Support Team.

You can also reach out to us through Email at info@pfla.in or visiting our office at No.34, 1st C Main, 6th Cross, BTM II Stage, Bengaluru 560 076, Karnataka, India

Refund policy:

Our refund policy is as follows:

Cancellation & Refunds:Online Training
Cancellation & Refunds:

PFLA reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc

Any of the above queries will have to be discussed with PFLA and an official mail to be written to info@pfla.in

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 8 working days post intimation by the customer.

PFLA reserves the right to revise the terms & conditions of this policy without any prior notice.

Note: All refunds will be processed within 8 working days after the refund request is approved by PFLA.

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